Refund and Returns Policy

Refund Policy – Soft Boom

At Soft Boom, we are committed to providing a valuable and practical learning experience through our online soft skills courses and programs.

1. Nature of Digital Products

All courses, workshops, and digital materials offered through Soft Boom are digital products and are considered delivered upon granting access.

2. Refund Eligibility

Refund requests will be considered under the following conditions:
– The request is made within 14 days of purchase.
– You have accessed less than 10% of the course content.
– Technical issues on our platform have prevented you from accessing the course.

3. Non-Refundable Circumstances

We do not provide refunds for change of mind, failure to complete the course, or dissatisfaction due to personal preferences after significant use.

4. How to Request a Refund

To request a refund, email us at [email address] with your order details and the reason for your request. Our team will review your request and respond within 5 business days.

5. Refund Method

If approved, refunds will be issued to your original payment method within 7–10 business days.

6. Course Cancellation by Us

If Soft Boom cancels or discontinues a course, you will be eligible for a full refund.

7. Contact

For questions regarding this Refund Policy, contact us at help@soft-boom.com or New York street 31a.

Effective date: 05.06.2025